911 “Landline” service to most residents of Delaware County has been restored. We are working with both our technical staff and Verizon to determine the cause of the disruption.
Please understand that when you make a 911 call from a Wireline phone, the call FIRST goes from your commercial phone service provider to the local Central Office "CO" phone Exchange. The call is then sent to a commercial 911 Selective Router to determine the Caller's Location Information (street address & phone number) from which the call was placed, and to which Public Safety Answering Point the call should go.
This information is then automatically populated on our Call Takers computer aided dispatch CAD console here at your 911 Center (Public Safety Answering Point) when we answer the phone.
The process takes seconds ( 2 or 3 rings) but is essential to ensure that if a person cannot speak or hangs up, we have an address to send help.
We strive to make sure that every one of the nearly One Million phone calls we receive annually is answered quickly and efficiently. We also recognize that when we fail to do so the consequences can be dire.
We apologize for any delay in service that you may have experienced today.
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Local telephone carriers have restored 911 service to landline customers in many parts of Delaware County.
The cause of the outage is still being determined but we are once again receiving landline 911 calls here at the dispatch center. 911 “cell phone” service has remained operational.
Remember, the alternate number for Delaware County’s 911 Center is always 610 892-5324.
We are receiving reports that landline phone users are having problems calling 911. The scope of the problem is still being determined.
Cellular phone calls are reaching the 911 center.
If you are trying to call 911 from a business or a residential landline, and are unable to get through, please use a cell phone.
If needed, the direct number to our 911 center is 610 892-5324.
